Returns Policy

At FALTHORAVIX, we strive to ensure that our customers are satisfied with their purchases. In the event that you need to return a product, please review our returns policy below:

Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.
• Items must be in their original condition, unused and with all tags attached.
• Certain items, such as personalized products, are non-returnable.

Return Process

1. Contact our customer service team at [email protected] to initiate a return.
2. Provide your order number and details of the product you wish to return.
3. Follow the instructions provided by our team to ship the item back to us.

Refunds and Processing Time

Once we receive your returned item, our team will inspect it and process your refund within 10 business days. The refund will be issued to the original payment method. Please note that shipping fees are non-refundable, except in cases where the return is due to an error on our part.

Exchanges

To exchange a product, please follow the return process and place a new order for the desired item. This ensures you receive the correct product as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as per your preference, at no additional cost to you.

For further assistance, please reach out to us at [email protected]. Thank you for shopping with FALTHORAVIX.